tenant@msp:~/journal — bash
❯ ls -la ./tickets/
❯ tenant@msp:~/journal find . -name "*.md" | sort -r
📄 more-than-the-ticket.md -rw-r--r--
Feb 25, 2026 · 3 min read msptickets
More Than the Ticket: A Day in the Life of an MSP Tech

A day in the life of an MSP tech is way more than reading tickets and closing them out. The ticket is often a symptom — not the diagnosis.

Feb 25, 2026 cat post